TERMS & CONDITIONS
All pricing quoted is in New Zealand dollars and includes GST. Pricing, special offers and promotional products are subject to availability, and The Sweetest Little Chocolate Shop reserves the right to cancel or amend these without notice.
Every effort is made to ensure that products shown on our website are available and in stock. However, in the event of large internet orders, or increased demand in our physical stores, sometimes availability maybe out of our control.
Our promise to you is that if for any reason we cannot supply your order within 7 days, we will notify you within 48 hours and let you know the timeframe for delivery.
We love chocolate too – and don’t want you to have to wait too long for your chocolate fix! We aim to dispatch all orders with-in 24 hours of receiving them, excluding weekends. Delivery in most cases will be with-in 1 – 3 working days, but for rural or South Island deliveries, this may be longer. We ship at 3pm each afternoon (Mon – Thu) & attempt to process all orders received before 2pm that day. Please allow the following WORKING days for your delivery from dispatch date:
- Auckland 1 – 2 days
- North Island (exc Rural Delivery) 2 – 3 days
- South Island (exc Rural Delivery) 3 – 5 days
- Rural Delivery (as defined by our COURIER) 5 – 7 days
If it is urgent, contact us to discuss options. We do not deliver on weekends. Orders placed after midday may miss that day’s courier pick up and won’t be dispatched until at least the next work-day afternoon.
We do not dispatch goods on a Friday to prevent chocolate sitting in the courier depot over the weekend. Our couriers use air conditioned vans, so your chocolate will reach you in excellent condition, even on hot days. All boxes will be marked “NO SUN, KEEP COOL”. However, there may be times where there is excessive heat (heatwaves) – in these instances, we reserve the right to delay delivery until this has passed –don’t worry – this is rare, and we will contact you with-in 2 working days of receiving your order to let you know!
All items must be signed for at point of delivery – so we know the right person is getting the chocolates! We recommend you get your chocolate sent to an address where you will be during the day – often this is a work address. In the event you specifically request to have chocolate left without signature, this will be entirely at your risk, and should we have proof of delivery from the courier company, we will consider the package delivered.
We do not deliver to PO Boxes – we have no control over the temperature and humidity of the holding rooms at the PO Box facilities, and want your chocolate to reach you in optimum condition!
We reserve the right to refuse refunds if your goods turn up after you required them, subject to us having stayed with-in the bounds of these terms and conditions – so please order your goods early if they are for a special occasion.
Standard (exc RD) $6.00
Rural Delivery NZ wide (RD) $11
Saturday Delivery $4.00 extra (not currently available)
Free Delivery available on purchases $75 and over. You must select the free shipping option in order to take advantage of this offer.
If your product has arrived damaged, please contact us with-in 48 hours of delivery, and we will work out the best solution for you. This will either be a replacement or refund in full (including the courier fee), depending on the situation. In the event there are damaged goods, we will need those goods returned to us with-in seven days. The Sweetest Little Chocolate Shop is not responsible for the cost of returning these items.
We cannot offer refunds if you have chosen incorrectly, so please order carefully!
The Sweetest Little Chocolate Shop is not responsible for items that are delayed, damaged, or returned due to the supply of an incorrect delivery address – so please double check your details carefully!