Online Chocolate - FAQ

Frequently Asked Questions

MY CHOCOLATE BOX

Q: What fees will I pay?
A: We do not have any joining fees, or any cancellation fees. There are no set terms, you can cancel at any time.

Q: What day will I be billed?
A: You will be automatically billed on the same day of the month that you signed up! So if your first purchase was 15th January, your next payment would be 15th February. Your chocolate box will be dispatched after payment is received.

Q: How do I change or cancel my subscription?
A: Simply log-in to your account that you set up when you purchased My Chocolate Box, and click the “My Subscriptions” tab. Here you can amend or cancel your subscriptions. When you cancel your subscription here, it automatically updates Paypal as well, if you chose that as your billing method.

Q: What are my payment gateway options?
A: There are two ways you can pay for your My Chocolate Box subscription – through Stripe (the largest provider of online credit card processing in the world) or Paypal. Both are secure, fast, and easy.

Q: Why do I need to create a Paypal account when using Paypal as my billing method?
A: If you have chosen PAYPAL as your method of payment, it will ask you to set up an account for the purpose of recurring payments.

Q: Paypal won’t accept my Date of Birth?
A: One word – American! Paypal works on American formats, so you will need to put your birth date when setting up your account in American format: MM/DD/YYYY – so month, then day, then year. Normally we go DD/MM/YYYY, so we know it makes no sense, but what can you say, America hasn’t even adopted the metric system!

Q: Can I gift My Chocolate Box to someone?
A: Yes, all you need to do is ensure that in the SHIPPING section at checkout, you put the recipients details. They will not ever see a receipt, or billing information, so long as you put YOUR information in the BILLING section of the check out.

Q: What if I need to change delivery date because I am traveling that month?
A: No problem – simply email us from the CONTACT PAGE and let us know your ORDER NUMBER / NAME and the date you would like us to send your chocolate box.

Q: I signed up here, but see you have a new website at www.mychocolatebox.nz. Do I need to do anything?

A: No. Regardless of which website you signed up on, your subscription will continue. However, if you wish to amend your chocolate subscription in any way, you will need to log into your account on the website you signed up on.

To amend your account when you signed up on this website: Sweetest.co.nz Account Page

To amend your account when you signed up on My Chocolate Box: My Chocolate Box Account Page

For delivery information, and other terms and conditions, please click here.

GENERAL

Q: How should I store your products?
A: Our chocolate is best stored in a cool, dry environment around 18 – 22C. A cool cupboard is best. It is possible to refrigerate our chocolates if you have no other choice, and this can sometimes be useful during the warmer summer months. However, if you do choose to put them in the refrigerator we recommend sealing the chocolates in an airtight container, or perhaps a plastic bag, to prevent excessive moisture from damaging the chocolate. When bringing back out of the fridge, allow to come back to room temperature before unsealing.

Q: It’s hot outside – will the chocolate melt in the post?
A: All our products are well packaged and marked NO SUN and KEEP COOL. Most courier vans are air-conditioned and have tinted windows. This means we require a signature – the product will not be left on your doorstep! We are confident your product will arrive in excellent condition. Please note – during excessive heat (such as heatwaves), we may delay sending your product by a day or two.

Q: Is your chocolate suitable for those with nut allergies?
A: Almost all chocolate products may contain traces of nuts. Please contact us with specific requirements if you are buying for someone with a nut allergy.

Q: I am gluten intolerant – can I buy your chocolates?
A: Gluten is not an ingredient you will find in the better quality chocolate products! All our products are gluten free, and we do not make any products with gluten. However, if you have an extreme intolerance, please be aware that some of our ingredients we buy in (eg, chocolate) may be made in factories that also work with gluten based products.

Do you have a question that is not on this list? If so, contact us and let us know and we will get back to you soon!

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